This course is a great choice for anyone looking to develop team leading skills to manage a team successfully.
Learners will develop an understanding of the principles of team leading, how to use different leadership styles and how to motivate team members to get the best out of them.
The course also covers conflict management, handling customers complaints and how to mentor effectively.
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Qualification
Learners who complete the programme with achieve the NCFE Level 2 Certificate in Principles of Team Leading.
This is a nationally recognised Level 2 qualification.
Assessment:
Learners will be assessed by a portfolio of evidence.
Course content
- Principles of team leading
- Understanding business
- Understanding how to communicate work-related information
- Understanding how to deliver customer service and resolve problems
- Understanding how to develop working relationships with colleagues
- Understanding how to manage performance and conflict in the workplace
- Understanding health and safety procedures in the workplace
- Understanding personal development
Delivery
The programme is delivered fully remotely via online sessions.
Career opportunities
This qualification is a great way to evidence personal and professional development.
Being able to lead and manage a team effectively is a highly desirable skill. Achieving the Level 2 certificate may support career progression to a team leadership or line management role.
Learners can progress to further learning with the Level 3 Certificate in Leadership and Management.
Eligibility and funding
Who is eligible for this course?
This course is fully funded for adults aged 19 and over.
Funding
This course is available fully funded.